FAQs

 

DO YOU SHIP INTERNATIONALLY?

Yes, we do! We ship all over the world. You can find all of our available shipping options on the checkout pages. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. If packages are not claimed and sent back to our facility, we will not refund your order. For further details of charges, please contact your local customs office before placing your order.

MY DECK DIDN'T COME WITH A BOOKLET AND/OR HAS A QR CODE ON THE BACK. WHAT'S THE DEAL?

This is a surefire sign of a counterfeit. Indie Tarot creators, like us, have long had an issue with their art being stolen. These poorly made decks are manufactured in deplorable conditions by people that steal art from small businesses. It may be tempting to purchase a very cheap deck from AliExpress or Temu, but know that if you do so, the proceeds do not go to the original artist, and the purchase of that counterfeit perpetuates a long-standing issue for small businesses. You will only find authentic Tarotorial products on this website (ravenandrogue.com), our Amazon storefront, and our TikTok Shop (which links to our TikTok profile, @ravenandrogue). Decks purchased from us will have luxe finishes and all included elements such as booklets. We do not put QR codes on the back of our products. We will not offer free booklets or "missing" materials for any counterfeit product. If you see a counterfeit anywhere on the market, please report it, or notify us at orders@ravenandrogue.com.

WHY IS A PRODUCT I ORDERED ON YOUR WEBSITE IN PREORDER, BUT IT'S IN STOCK ON TIKTOK SHOP/AMAZON?

Items on our website are stocked at our office in Springfield, Illinois. Items listed for sale on our partner sites with TikTok Shop and/or Amazon are stocked at our partner warehouses in Chicago, Illinois. Most often, all sites will receive their scheduled restock shipments at the same time, but every now and again, one facility will receive their shipment ahead of schedule.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Our team requires 2-7 business days (Monday through Friday) for processing and shipping orders. Our processing time may be extended a few additional business days during peak times, such as around the holidays. Each product page shows a general timeframe to expect for delivery. We cannot expedite orders ahead of others. By purchasing, we assume that you're aware of this wait time. Shipping time depends on the shipping method chosen at checkout. Please note that while most packages will arrive on time, there are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause delays in shipment. There will be no refunds due to delayed shipments.

HOW CAN I TRACK MY ORDER?

We will send you a shipping confirmation email with your tracking information once your order has been shipped. Please allow 24-48 hours for the tracking information to show in the system after processing.

WHAT DO I DO IF MY PACKAGE IS LOST IN TRANSIT?

Each package is sent with insurance included to protect your purchase. We are not responsible for orders that are damaged or lost in transit by the shipping carrier. If your package is lost in transit, please reach out to the shipping carrier to file a claim. You may also contact us for additional assistance.

WHAT IF MY PACKAGE IS DELAYED?

If your package seems stuck for more than a week, feel free to contact us and we’ll do our best to help. If it has just been a day or two, however, we kindly ask for your patience, as packages can be delayed in transit due to carrier service issues and peak times of overload.

 

Returns and Cancelations

 

DO YOU ACCEPT RETURNS?

Yes! We accept returns on most items up to 30 business days that are returned in their new and unused condition. If you need to return an item, please contact us. We cannot accept returns on clothing items. Items that are opened or damaged may be denied a refund or exchange. 

CAN I CANCEL MY ORDER?

Sure! We allow order cancelations within 24 hours of an order being placed. To cancel an order, please contact us. 

WHAT IF MY ITEM ARRIVES DAMAGED?

Any items that arrive defective due to our error will be replaced. Items damaged in transit due to shipping carrier misuse cannot be replaced, but you may file a claim for the damages. Please contact us within 5 days after you receive your package with photographic evidence of how you received the damaged product.