FAQs

Orders and shipping

How long will it take to get my package?

Orders take 1-5 business days to process and ship. Processing runs Monday through Friday and slows down during the holiday season. Estimated delivery timelines are listed on each product page, and shipping time depends on the method you choose at checkout.

Most packages arrive on schedule. We can't refund an order for a delay caused by weather, holidays, natural disasters, or anything else outside our control.

How can I track my order?

You'll get a shipping confirmation email with tracking as soon as your order goes out. Tracking details can take 24-48 hours to start updating.

What if my package is delayed?

If it's been more than a week past the expected delivery date, email us and we'll help. For a day or two, please hang tight. Carriers run behind during busy periods.

What do I do if my package is lost in transit?

Every package ships insured, and the shipping contract is ours, so we file the claim. Email orders@ravenandrogue.com with your order number and we'll open it. Once the carrier resolves the claim we'll replace your order or refund you.

Do you ship internationally?

Yes, we ship worldwide. Your options appear at checkout.

Import taxes, duties, and customs fees are set by your country and are your responsibility. We can't cover them, and we're not liable for delays in customs processing. If a package goes unclaimed and comes back to us, we can't issue a refund. Check with your local customs office before ordering if you're unsure what you'll owe.

Can you ship herbs and botanicals to my country?

Not always. Many countries restrict or prohibit importing dried plant material, seeds, and botanical products, and customs can seize a shipment without notice. We can't research every country's rules, so please check your own import restrictions before ordering herbs, botanical blends, or kits containing them.

If a botanical order is seized or refused at customs, we can't refund or replace it. This is the one category where we ask you to do the homework first.

Why is a product on preorder here but in stock on TikTok Shop or Amazon?

Stock for this website is held at our own workroom in Springfield, Illinois, and we pack and ship those orders ourselves. TikTok Shop and Amazon orders ship from their fulfillment centers instead. We send restock shipments to all three at the same time, but one facility sometimes receives and processes stock before the others.

Returns and cancellations

Full details are on our returns and cancellations page. The short answers:

Do you accept returns?

Yes, on most items within 30 business days of delivery, as long as they come back unused and in their original packaging. Email orders@ravenandrogue.com to start one, and wait for approval before shipping anything back. Return shipping is yours to cover unless we made the mistake.

What can't be returned?

Anything opened, because herbs, oils, waters, salts, incense, and candles are final sale once the seal is broken. Digital downloads, custom orders, gift cards, and items marked final sale also can't come back. Unopened consumables in their original packaging still can.

Printed apparel and drinkware are their own case. They're made after you order, so we can't accept a return for the wrong size or a change of mind. Check the size chart against a garment you already own before ordering. If one arrives misprinted or damaged, that's fully covered, see below.

What about digital products?

Final sale, because the files reach you the moment you pay. There's nothing to return.

You get them three ways, so a lost email isn't a lost order. Download straight from the confirmation page right after checkout, use the link in the email we send immediately, or sign in to your account any time and download from the order. If none of those work, email orders@ravenandrogue.com and we'll sort it out. A broken link is our problem to fix.

Can I cancel my order?

Within 24 hours of placing it, yes. Email orders@ravenandrogue.com. After that it may already be packed, and it becomes a return.

What if my item arrives damaged?

Email us within 5 days of delivery with photos of the item and the packaging. If we got it wrong, we replace it and cover the shipping. If the carrier damaged it, we file the insurance claim ourselves, then replace or refund you once it's resolved.

For printed apparel and drinkware you have 30 days from delivery, and you don't need to send anything back. Photos of a misprint, a defect, or the wrong item are enough for us to replace it or refund you at no cost.

Using what you buy

Are your herbs and oils safe to eat or put on my skin?

Our herbs, oils, waters, and salts are sold for ritual use. Don't eat, drink, smoke, or brew anything from us unless the product listing explicitly says it's safe to do so.

If you're using an oil on skin, patch test it first on a small area and wait 24 hours. Dilute before applying. Stop immediately if you get any irritation. Don't use botanical products if you're pregnant, nursing, or taking medication without asking your doctor first, because plenty of common herbs interact with prescriptions.

Keep everything we sell away from children and animals. Several plants that are perfectly ordinary for people are toxic to cats and dogs.

How do I burn candles safely?

Burn candles on a heat-safe surface, away from anything that can catch. Never leave a burning candle unattended, and never leave one near curtains, papers, an altar cloth, or dried herbs. Keep them out of reach of children and pets.

Chime candles burn fast, usually under two hours, and they burn all the way down. Use a holder made for them and stay with them until they're out.

Do your products make any health or outcome claims?

No. Nothing we sell is intended to diagnose, treat, cure, or prevent any disease, and nothing we sell is a substitute for medical, legal, financial, or mental health care from a qualified professional.

Our tarot and teaching material is for study and reflection. If you're dealing with something serious, please talk to a professional who can actually help. Magic and good counsel are not in competition.

Do your kits come with instructions?

Yes. Every ritual kit includes the working written out step by step, along with what each component is for. You don't need prior experience to use one.

Where do your teachings come from?

The direction in our written material comes from our own practice, and we say so plainly rather than presenting it as the only way. We include historical context so you can see where something came from and decide whether it belongs in your work.

Your practice will look different from ours, and it should. The tools here are meant to travel across traditions and experience levels. Where something belongs to a closed tradition, we say so and leave it to the people it belongs to.

Do I have to be a certain age to order?

You need to be 18 or older to buy from us, or have a parent or guardian place the order for you.

Tarotorial

When is the Tarotorial deck coming back?

There's no date yet. The deck is being redesigned with redrawn card faces, clearer keyword placement, heavier stock, and a companion book revised against everything the first edition taught us. Printing isn't scheduled, so we won't promise a month we can't hit.

The digital training bundles and the Expanded paperback are available now. If you want progress updates and first access when preorders open, join the list on our Tarotorial update page.

My deck didn't come with a booklet, or it has a QR code on the back. What does that mean?

It's almost certainly counterfeit. Indie tarot creators deal constantly with stolen art reproduced without permission, usually sold through AliExpress or Temu. Those decks are poorly made and none of the money reaches the artist.

Authentic Tarotorial products come from three places only: this website, our Amazon storefront, and our TikTok Shop, reachable through our TikTok profile @ravenandrogue.

Real decks include luxe finishes and every accompanying material, including the booklet. We've never put a QR code on the back of a product. We can't replace booklets or materials for counterfeit items, but we do want to know where you found it. Email orders@ravenandrogue.com.

Still need help?

How do I reach a person?

Email orders@ravenandrogue.com for anything about an order, a return, or a damaged item. For everything else, including wholesale, email support@ravenandrogue.com.

We answer within 1 to 2 business days. If it's been longer than that, check your spam folder before assuming we've gone quiet.