FAQs

Do you ship internationally?

Yes, we ship worldwide! Available shipping options are displayed during checkout. Please note that import taxes, duties, and related customs fees may apply upon delivery and are determined by your local customs office. These charges are your responsibility and are not covered by Raven and Rogue. We are not liable for delays caused by customs processing. If packages are unclaimed and returned to us, we cannot issue a refund. For more information, please contact your local customs office before placing your order.

My deck didn’t come with a booklet and/or has a QR code on the back. What does this mean?

This is likely a counterfeit product. Unfortunately, indie tarot creators often face challenges with their art being stolen and reproduced without permission. Counterfeit decks, typically sold on platforms like AliExpress or Temu, are often poorly made and do not support the original artist. Authentic Tarotorial products can only be purchased through our website (ravenandrogue.com), our Amazon storefront, and our TikTok Shop (accessible via our TikTok profile, @ravenandrogue).

Authentic decks purchased from us include luxe finishes and all accompanying materials, such as booklets. We do not use QR codes on the back of our products. We cannot provide replacement booklets or materials for counterfeit items. If you encounter a counterfeit product, please report it or notify us at orders@ravenandrogue.com.

Why is a product on your website in preorder but in stock on TikTok Shop or Amazon?

Items listed on our website are stocked at our warehouse in Chicago, Illinois. Products sold on TikTok Shop or Amazon may be stocked at their respective fulfillment centers. While restock shipments are generally synchronized, there are occasions when one facility receives stock earlier than another.

How long will it take to get my package?

Orders typically take 1-5 business days (Monday through Friday) to process and ship. During peak times, such as the holiday season, processing times may be extended. Estimated delivery timelines are provided on each product page. Shipping times vary based on the method selected at checkout.

While most packages arrive on time, delays caused by external factors (e.g., natural disasters, holidays, or weather) are beyond our control. We cannot issue refunds for delayed shipments.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24-48 hours for tracking details to update in the system.

What do I do if my package is lost in transit?

All packages are shipped with insurance to protect your purchase. If your package is lost during transit, please contact the shipping carrier to file a claim. You are also welcome to reach out to us for additional assistance at orders@ravenandrogue.com.

What if my package is delayed?

If your package seems delayed for more than a week, please contact us for support. For delays of a day or two, we kindly ask for your patience, as transit times may be affected by carrier service issues or peak shipping periods.

Returns and Cancellations

Do you accept returns?

Yes, we accept returns on most items within 30 business days, provided the items are in new and unused condition. To initiate a return, please contact us. Returns for clothing items are not accepted. Opened or damaged items may be denied a refund or exchange.

Can I cancel my order?

Yes, order cancellations are allowed within 24 hours of placing the order. To cancel your order, please contact us.

What if my item arrives damaged?

If your item arrives defective due to our error, we will replace it. Items damaged in transit due to carrier mishandling cannot be replaced, but you may file a claim for the damages. Please contact us within 5 days of receiving your package and provide photographic evidence of the damage.