Privacy Policy

Last updated: January 4, 2025

This Privacy Policy describes how Raven and Rogue (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ravenandrogue.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email.
  • Order information including your billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information such as items viewed, added to your cart, loyalty points, reviews, and referrals.
  • Customer support information including details you provide in communications with us.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf.

Do Not Sell or Share My Personal Information

Raven and Rogue does not sell your personal information to third parties. Additionally, we do not share your personal information for targeted advertising purposes. While we do not engage in these practices, we respect your privacy rights and are committed to providing transparency about how your personal information is handled.

Global Privacy Control (GPC)

Our website recognizes the Global Privacy Control (GPC) signal as a valid request to opt out of the sale or sharing of your personal information. If you activate GPC in your browser, we will honor your preference and treat it as an opt-out request.

Contact Us

If you have any questions about our privacy practices, or to learn more about your rights, you can contact us at: Email: orders@ravenandrogue.com Mailing Address: 900 Commerce Place, #1022, Forsyth, IL, 62535, US

Your Rights

  • Right to Access / Know: Request access to personal information we hold about you.
  • Right to Delete: Request the deletion of personal information we maintain about you.
  • Right to Correct: Request the correction of inaccurate personal information.
  • Right of Portability: Request a copy of your personal information or its transfer to a third party.
  • Right to Opt Out: Direct us not to "sell" or "share" your personal information.

Cookies

Like many websites, we use Cookies to enhance user experience, run analytics, and better understand user interactions. For more information about Cookies used on our Site, visit Shopify Cookies Policy.

Security and Retention of Your Information

We take reasonable steps to protect your personal information but cannot guarantee "perfect security." We retain personal information based on factors such as your account status, legal obligations, and business needs.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also escalate your complaint to your local data protection authority if you are unsatisfied with our response.