Privacy Policy

Last updated: September 13, 2026

This policy explains how Raven and Rogue ("we", "us", or "our") collects, uses, and discloses personal information when you visit ravenandrogue.com, buy something from us, or contact us. "You" means anyone whose information we handle, whether you are a customer, a visitor, or someone who writes to us.

Changes to this policy

We update this policy when our practices change or when the law requires it. The revised version goes on this page with a new "Last updated" date. If a change is significant, we will do whatever applicable law requires to tell you about it.

What we collect

Information you give us

• Contact details: your name, email address, phone number, and postal address.
• Order information: billing address, shipping address, email address, phone number, and payment confirmation. We do not receive or store your full card number. Payment card details go directly to our payment processor.
• Account information: your username, password, and any security questions, if you create an account.
• Shopping activity: items you view, what you add to your cart, reviews you leave, and referrals.
• Anything you write to us: the contents of your emails, messages, and support requests.

Information collected automatically

When you use the site, we and our service providers collect usage data through cookies, pixels, and similar technologies. This includes your device type, browser, IP address, the pages you visit, how you arrived at the site, and how you move through it.

Information from others

We receive information from vendors and service providers who work on our behalf, including our ecommerce platform, payment processors, shipping carriers, and marketing tools. If you buy from our Amazon storefront or TikTok Shop, those platforms handle your information under their own privacy policies and share order details with us so we can fulfill and support your purchase.

How we use your information

We use personal information to take and fulfill orders, process payments, arrange shipping, answer support requests, prevent fraud, run and improve the site, send marketing you have asked for, meet legal obligations, and enforce our terms.

How we disclose your information

We do not sell your personal information. We disclose it to the following kinds of recipients, only as needed:

• Our ecommerce platform. Shopify hosts this store and processes personal information on our behalf.
• Payment processors, to take payment, and fraud screening services, to check orders before we ship them.
• Shipping carriers and shipping software, to deliver your order, print labels, and handle claims for lost or damaged packages.
• Digital delivery services, to send download links for digital products.
• Email, SMS, and web push providers, to send order updates and, if you have opted in, marketing messages.
• Tax and accounting services, to calculate sales tax and keep our books.
• Analytics and advertising providers. See the section below.
• Marketplaces. Amazon and TikTok Shop, for orders placed on those channels.
• Professional advisors, such as accountants and lawyers, where they need the information to advise us.
• Authorities, where we are legally required to disclose information, and anyone involved in a merger, acquisition, or sale of business assets.

These providers may only use your information to do the work we have asked them to do.

Cookies, analytics, and advertising

Our site uses cookies and similar technologies for three purposes: making the store work, understanding how people use it, and advertising.

Technologies from Google, Meta, and Microsoft are present on this site. They can set cookies and collect usage data, and depending on your location and your choices, that activity may count as "sharing" your information for cross-context behavioral advertising under state privacy laws. Where the law treats it that way, we treat it that way too, and the controls below apply to it.

You can decide what you allow. Use the cookie banner when it appears, or open your cookie preferences from the link on the site, and your choice applies to that browser. For cookies Shopify sets to operate the store, see the Shopify Cookies Policy.

Global Privacy Control

Our site recognizes the Global Privacy Control signal. If you turn on GPC in your browser, we treat it as a valid request to opt out of the sale or sharing of your personal information, and we apply it to that browser without asking you to do anything else.

Email and text messages

We send transactional messages about your order, including confirmations and shipping updates. You cannot opt out of those while an order is in progress, because they are how we tell you what is happening with something you bought.

Marketing email and text messages are different. We only send them if you sign up, and you can stop them at any time. Unsubscribe using the link in any marketing email. For text messages, reply STOP to any message from us, or email us and we will remove you.

Message frequency varies. Message and data rates may apply. We do not sell or share phone numbers collected for text messaging with third parties for their own marketing.

If you allow browser notifications from our site, we can send you web push messages. Turn them off in your browser settings at any time.

Your privacy rights

Depending on where you live, you may have some or all of the following rights:

• Access or know. Ask what personal information we hold about you and how we use it.
• Delete. Ask us to delete personal information we hold about you.
• Correct. Ask us to fix information that is wrong.
• Portability. Ask for a copy of your information, or ask us to send it to someone else.
• Opt out. Tell us not to sell or share your personal information, or not to use it for targeted advertising.
• Withdraw consent. Where we rely on your consent, take it back at any time.
• Appeal. Where the law provides it, ask us to reconsider a decision about one of these requests.

To make a request, email us at the address at the end of this policy. We will ask for enough information to confirm you are who you say you are, which usually means matching details against an order or account. An authorized agent may make a request for you with written permission, and we may still verify your identity directly.

We will not deny you goods or services, charge you a different price, or give you a lower quality of service because you used any of these rights.

If you are in the European Economic Area or the United Kingdom

We process personal information on these legal bases: to perform a contract with you when you place an order, to comply with our legal obligations, with your consent for marketing and non-essential cookies, and for our legitimate interests in running, securing, and improving the business.

Your information may be transferred to and processed in the United States, where our service providers operate. Where required, we rely on appropriate safeguards for those transfers, including the European Commission's Standard Contractual Clauses.

You have the right to lodge a complaint with your local data protection authority.

Children

This store is intended for adults. Our products are sold to people 18 and over, and the site is not directed at children. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, email us and we will delete it.

Security and how long we keep information

We take reasonable steps to protect personal information, and our store runs on Shopify's hosted platform with its security controls. No method of transmission or storage is completely secure, so we cannot promise absolute security.

We keep personal information for as long as we need it for the purpose we collected it, which depends on whether you have an open account, whether an order is still within its return window, and how long tax, accounting, and other legal obligations require us to hold records. When we no longer need it, we delete it or make it anonymous.

Links to other sites

Our site links to places we do not control, including our Amazon storefront, our TikTok Shop, and our social media profiles. Their privacy practices are their own. Read their policies before giving them your information.

Complaints

If you are unhappy with how we handle your personal information, email us first and we will try to sort it out. You can also raise it with your local data protection authority if our answer does not satisfy you.

Contact us

Questions about this policy, or about a privacy request:

Email: orders@ravenandrogue.com
Mail: Raven and Rogue, 900 Commerce Place, #1022, Forsyth, IL 62535, United States