ANSWERS TO YOUR QUESTIONS

Shipping Information

DO YOU SHIP INTERNATIONALLY?
Yes, we do! We ship all over the world. You can find all of our available shipping options on the checkout pages.

Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. If packages are not claimed and sent back to our facility, we will not refund your order. For further details of charges, please contact your local customs office before placing your order.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Shipping time depends on the shipping method chosen at checkout. USPS First Class Packages typically take 3-5 business days after processing. Priority and Priority Express takes 1-3 business days after processing.

Please note that while most packages will arrive on time, there are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause delays in shipment. There will be no refunds due to delayed shipments.
HOW CAN I TRACK MY ORDER?
We will send you a shipping confirmation email with your tracking information once your order has been shipped. Please allow 24-48 hours for the tracking information to show up in the system after processing.
WHAT DO I DO IF MY PACKAGE IS LOST IN TRANSIT?
Each package is sent with insurance included to protect your purchase. We are not responsible for orders that are damaged or lost in transit by the shipping carrier. If your package is lost in transit, please reach out to the shipping carrier to file a claim. You may also contact us for additional assistance.
WHAT IF MY PACKAGE IS DELAYED?
Expect delays in both delivery and tracking updates. We have absolutely no control over how quickly your package arrives or how quickly the tracking info is updated. We do large drop-offs throughout the week, so if your tracking says "Pre-Transit" for a few days, it is likely due to USPS sorting delays. If your package seems stuck for more than a week, feel free to contact us and we’ll do our best to help. If it has just been a few days, however, we kindly ask for your patience.

Returns and Cancelations

DO YOU ACCEPT RETURNS?
No, we do not accept returns or exchanges. Please be aware of our sizing charts before placing orders for apparel.
CAN I CANCEL MY ORDER?
Sure! We allow order cancelations within 24 hours of an order being placed. To cancel an order, contact pamela@ravenandrogue.com.
WHAT IF MY ITEM ARRIVES DAMAGED?
We will replace any items that are defective or damaged. Please send us an email (pamela@ravenandrogue.com) within 5 days after you receive your package with photographic evidence of how you received the damaged product.